Enhancing accountability in health systems is increasingly emphasised as crucial for improving the nature and quality of health service delivery worldwide and particularly in developing countries. Accountability mechanisms include, among others, health facilities committees, suggestion boxes, facility and patient charters. However, there is a dearth of information regarding the nature of and factors that influence the performance of accountability mechanisms, especially in developing countries. This study examines community members’ experiences of one such accountability mechanism, the health facility charter in Kericho District, Kenya.
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Authors: Atela, M, Bakibinga, P, Ettarh, R, Kyobutungi, C, Cohn, S.